Frequently Asked Questions
Frequently Asked Questions (FAQ)
Welcome to Our FAQ Page
At Mommy on Wheels, we understand you may have questions about our services, policies, and how to book with us. Below you’ll find answers to our most frequently asked questions. If you don’t find what you’re looking for, feel free to contact us directly!
General Questions
What areas do you serve?
We proudly serve Delaware County, Chester County, Philadelphia and surrounding areas. If you’re unsure if we service your location, feel free to contact us.
What makes Mommy on Wheels unique compared to other services?
We focus on personalized, high-quality care with certified professionals who understand the needs of busy families. Our offerings go beyond traditional nanny and event care by emphasizing safety and flexibility.
Booking & Scheduling
How do I book a service?
Booking is easy! Simply schedule a consultation call and receive a personalized quote.
Can I book a last-minute service?
Yes, we offer last-minute bookings when available. We recommend contacting us directly to check for availability.
What happens if I need to cancel or reschedule?
We understand plans change. If you need to cancel or reschedule, please contact us as soon as possible. Our cancellation policy requires at least 24 hour notice.
Services We Provide
Can I customize my event or nanny care?
Absolutely! We’re happy to work with you to create a custom plan tailored to your needs. Let us know your preferences during the booking process.
Do you offer overnight nanny services?
Yes, overnight services are available upon request. Contact us for more details and availability.
How are your birth and postpartum services different from traditional care?
Our services are designed to provide holistic support tailored to each family’s unique needs. We focus on [specific benefits or approaches, like emotional care, physical recovery, and newborn support].
Policies & Payments
Do I need to pay a deposit when booking?
Yes, a deposit is required to secure your booking. This deposit is applied to your total balance.
What payment methods do you accept?
We accept a variety of payments including Paypal and apple pay. If you have questions about payment options, feel free to contact us.
Special Accommodations
Do you offer bilingual care services?
At this time we do not have team members who provide care in multiple languages. Please let us know your language preference during booking.
Can you accommodate dietary restrictions?
Absolutely. If dietary restrictions are required for your event or child’s care, let us know in advance, and we’ll ensure they’re accommodated.
Need More Help?
If your question wasn’t answered here, feel free to schedule a free consultation call or email us at mommyonwheels.co@gmai`l.com